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Center Manager

Position

Center Manager

Reports to

Manager Services

 Job Profile:

  • Will be responsible to lead from the front and drive the center business; ably provide
  • assistance to Nutritionist & Doctors support staff & processes.

Duties

Customer Relations Management (CRM)

  • Will be responsible for maintaining excellent rapport and relationship with all clients.
  • Ensure that the client is taken proper care, spoken very nicely & provided the best
  • service when they are at the centers. Ensure consistent follow up with the client. Keep
  • the channel of communications with them open always. Find newer ways and means of
  • keeping the customer delighted once they come into the centre. Document and share
  • these ideas with the marketing & operations team. Send regular mailers, greeting cards,
  • wedding cards & so on. Ensure that the customer is not kept waiting. Personalize service
  • standards. Go with the belief that customer is always the King. Ensure that all the others
  • in the centers follow it too.

Revenue Generation

  • He or she will be responsible for increasing sales & revenues for the respective centers.
  • Coordinate with the response team, marketing and operations to push sales of services
  • and health foods & any other allied business that the organization would pursue in the
  • future. Ensure the achievement of the set targets for each center.

Reporting ,Data Analysis & forecasting

  • Timely and accurate reporting, Analyze daily and weekly reports. To prospect & project
  • future business in co-ordination with the operations.

Revenue management

  • He or she would be responsible for managing the collection & revenues on a daily basis
  • of each center. Also ensure that the collection is deposited on time. Will keep the Service
  • Manager & the finance team updated of the day-to-day collections & deposits backed
  • with a report sent either as soft copy or hard copy daily. Ensure that everyone follows the
  • set protocols properly.

Human Resource Management (HRM)

  • Is expected to motivate, direct and enhance skills of individuals in the respective centres.
  • Create a very conducive & positive work environment, which would keep everyone
  • focused and motivated. Take feedbacks & give feedback when required. Identify
  • training needs of each center and individuals and suggest it to the management
  • accordingly. Handling of grieviences of center . Aligns all these with organizational goals,
  • objectives & vision.

In structure Management & Hygiene

  • Would be responsible for ensuring the proper maintenance & usage of infrastructure
  • facilities of the center.
  • Ensure very high standards of cleanliness & hygiene, Give inputs to the corporate on
  • enhancing the ambience of the office.

Procurement

  • Will be responsible for co-coordinating procurement of essentials products for the centers
  • with the corporate purchase dept and ensure that they are delivered on time, Check
  • and ensure that the product that have been delivered follow certain standard protocols
  • like good packaging, expiry dates clearly mentioned on each packet and so on.

Office Admin HR & House keeping

  • Petty cash maintenance
  • Over look attendance system
  • Ensure proper mobilization of human resource
  • Co-coordinating with service manager on leaves to availed by individuals in the centers
  • Ensure that the house keeping keeps all coats laundered and in proper condition.
  • Overlook pantry maintenance
  • Co-ordination with corporate office on certain important issues and give feedback in
  • Accordance

KRA’s

  • Achievement of Sales targets
  • Timely Collections
  • Customer interaction or interface
  • Service Management
  • People development

 The Manager is expected to have these strengths to ensure proper management.

Self management competency

  • Being able to make most of one’s time energy and skills, being able to cope with stresses.
  • Maintaining physical health, Use of energy, coping with pressure, stress management,
  • Use of time, dueling – making the most of time and opportunity

Sound Value Systems

  • Should be very clear with one’s own values and ensure that they are appropriate to
  • working life.
  • What are values? .Acquisition of values, Managerial values.

Objective & goals oriented

  • Should set goals for one self, should have effective ways of setting goals, should know
  • how to set goals, Review progress, help others set goals, how effective is your objective

Leadership skills & high on influence

  • Influence others directly, by personal assertion, being aware of barriers to effective
  • assertion, improving personal contacts, directing others, Managerial influencing
  • techniques, influencing groups and systems, developing listening skills

Good managerial insight

  • View corporate philosophy, organisational effectiveness, building positive work climates,
  • personal energy in the organisation, identify barriers to motivation, have individual
  • managerial insight, develop leadership qualities, give out leadership ideas, situational
  • leadership, ones own personality

Good supervisory skills

  • Define others peoples roles, delegate responsibility, Rewards effective performance,
  • handle difficult people and tasks, build relationships

Good trainer ability

  • Every manager is a trainer, create climate for personal growth, develop skills, create
  • climate for learning, counselling skills, learning new tasks, and assessing individual training need

High team building ability

  • Should know the potential of team building, understand role of the team leader, should
  • priorities of team building, effective leader style, mentoring and nurturing the team,
  • overcoming blockages of effective team work.

Good problem solving ability

  • Should have systematic way of resolving issues
  • Sound decision making ability, effective problem solving ability, understand the level of
  • decisions making, using people and resources to solve problem.

Skills required

  • Excellent communications skills
  • Man management ability
  • Good relationship management skills
  • Commercial acumen

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